Experiencing Zest Air Flight Cancellation
Last Monday, July 15 2013, at around 4:30 PM while I was waiting for my 5PM flight to Puerto Princesa at NAIA Terminal 4, I heard the announcement that our flight will be delayed due to late arrival of turn around aircraft. I was a expecting that since most flights at the afternoon are delayed nowadays. But a little past 5PM they announced that our flight was cancelled.
There I was still working on my computer, trying to look unshocked from the announcement. Passengers stood up and went to the passenger assistance desk near the gates only to walk back to the check-in counters to be rebooked.
After shutting down my computer, I went to the passenger information desk to ask what should I do. Unfortunately, the staff of Zest Air was unavailable as they were all servicing departing guests to another destination. I waited a bit, but since I do not think they’ll be available really soon I walked back to the entry gate of the departure area and asked a security guard what should I do. She told me to go out of the departure area and join the line of fellow passengers whose flight was cancelled. I smiled and thanked her.
